How to request a refund
Email thecollegeoriginal@gmail.com within 14 calendar days after the relevant service is provided. Include your name, order or payment reference, the service and delivery date, your reason for requesting a refund and the outcome you seek. A clear email is enough; no special form is required.
For a package delivered in stages, identify the meeting, review or other part of the service your request concerns. You do not need to wait for the whole package to finish before raising a concern. Do not send card numbers, passwords or banking credentials.
Individual review, not an automatic refund
Sending a request does not automatically approve or initiate a refund. Adviik reviews each request against the agreed scope, the work supplied, the concern raised and your applicable rights, then explains the decision in writing. A request may result in a refund, partial refund, correction or repeat work, or an explanation of why a refund is not due.
Your fee pays for advisory work. A university rejection or another disappointing admissions outcome does not on its own establish that the service failed. This does not limit remedies for work that was missing, deficient or different from what was agreed.
Cancelling or stopping work
Email thecollegeoriginal@gmail.com if you want to cancel before delivery or stop an ongoing package. We will review what has been supplied, any undelivered work and the booking terms, and give you a written breakdown of any amount due. A payment stage does not by itself mean that all of that payment has been earned. Any deduction must be disclosed, lawful and supported by the work or cost concerned.
Where applicable law gives you a separate cancellation period or another remedy, that right still applies. For example, if a statutory 14-day cancellation period applies to your booking, work will begin during it only after the required express request; any loss of that cancellation right after full performance requires the acknowledgement prescribed by law.
If a refund is approved or required
We will confirm the amount and arrange the refund through the original payment method where available. Approved or legally required refunds are initiated promptly and within any applicable legal deadline. We will provide the refund reference when available.
After initiation, a standard Razorpay refund usually takes 5–7 business days to appear, depending on the bank and payment method. This is processing time, not a promise that every request will be approved. Contact us if an expected refund has not arrived. An Assessment fee credit can be used once against an eligible booking; it is not a separate cash payment.
Moving or missing a meeting
Give at least 24 hours’ notice where possible. One late change or missed meeting per package is rescheduled without a fee. Any later charge must have been explained in advance, be lawful and reflect a fair cost; emergencies are considered. If Adviik misses a meeting, it is replaced without using another included meeting. If a useful new time cannot be found, the undelivered part is refunded.
If the service cannot be completed
If Adviik cannot finish the agreed work, you can accept useful revised dates or receive a refund for the undelivered part. You do not have to accept a substitute adviser. Contact us as soon as the issue arises; the 14-day request period does not require you to wait for a service that has not been delivered.
Your rights and complaints
The 14-day email request period and individual review process do not exclude or shorten any mandatory cancellation, refund, service-quality or other consumer rights. Email Adviik Singh Virat at thecollegeoriginal@gmail.com to raise a complaint. Consumer complaints are acknowledged within 48 hours and addressed within one month. You may use any other remedy available under applicable law.
Adviik Singh Virat, trading as The College Original
G-46, Sector-56, Noida, Uttar Pradesh 201301, India
+91 92897 01118
thecollegeoriginal@gmail.com
For service questions, consumer complaints and refund requests, contact us using these details.
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